DELIVERY & RETURNS
1) TYPICAL DELIVERY TIMELINE
Momzjoy's products are made-to-order and handcrafted with love in its in-house units in India and hence products many reach you within 7 to 15 working days. However, we understand you may have scheduled maternity shoots, baby showers, travel plans or family events etc. on a particular date, hence, we offer priority delivery in such cases (read point 2)
2) PRIORITY DELIVERY
In case you wish to have a priority delivery - please reach out to us via email@example.com/ message us/ reach us at +91-9560516480 and we can surely help you with the same :) (paid orders are preferred for priority deliveries as our priority courier partner sends out paid orders )
3) TIMING/DAY OF DELIVERY
Our courier partners will deliver your parcel on weekdays Monday to Saturday (between 7:00am - 8:00 pm). We do not deliver on bank holidays or national holidays or state specific holidays. In this case you should expect your delivery the following working day.
NOTE : In exceptional circumstances, such as extreme weather conditions, strikes, unfortunate accidents or unforeseen technical glitches, we may not be able to ensure timely delivery. We may require additional time and effort in such cases. However, we assure you that we will do our best to deliver your order at the earliest
4) TRACKING OF ORDER
Once dispatched, Momzjoy.com will send you an order dispatch confirmation email with the tracking ID of the courier it has been sent by.
5) EXCEPTIONAL CASES
Momzjoy.com reserves the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address – In such cases, we will notify you as soon as possible. Also, incorrect information may lead to non-delivery of orders.
CANCELLATION OF ORDERSMomzjoy's products are handcrafted and made-to-order, hence cancellation of orders once order processing has started makes it challenging. Hence, cancellation of orders is permitted only within 24 hours of placing the order.
EXCHANGE, RETURNS & REFUNDS POLICY
We stand by the quality of products we create. If you are not satisfied with your product, we will definitely make things right for you. We have both exchange and return (store credit, refund to source - in prepaid orders, refund to bank account in COD) options available.
1) RAISE REQUEST WITHIN 3/THREE DAYS
You must raise a return or exchange request by emailing us at firstname.lastname@example.org within 3 days of receiving your parcel. Based on eligibility, either your parcel must be shipped by you or a reverse pickup will be taking place within 7 days of receiving the request.
2) REVERSE PICKUP OR SELF-COURIER
A. REVERSE PICK UP : We provide reverse pick up at select pin codes. In this case the parcel reaches back to us within 10-15 days owing to courier company policy. In case reverse pick-up is not done for any reason within 7 days of raising request (owing to courier company delay or any other reason) please email us at email@example.com
B. SELF-COURIER : In case reverse pick up is not valid at your pin code - you would need to courier back the parcel to us. Also, in case you wish to expedite an exchange or return we recommend this option as the parcel will reach us earlier than a reverse pick-up. Rs.180 store credit in the form of a coupon code shall be shared with you for self-couriering parcel which can be availed on your next purchase. Address to self courier : Ms Kriti(MOMZJOY), A-1/78 Safdarjung Enclave, New Delhi-110029 (+91-9560516480)
Please ensure below when couriering:
1)Ensure your order number, name, and phone number are clearly mentioned on the parcel
2)Ensure the parcel is shipped to us within 3 days of raising concern and tracking ID is shared with us. Please make sure to obtain proof of postage (with tracking information), as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.
3)To be eligible for a return/exchange, the product must be unused and in the same condition that you received it in. It must also be in its original packaging with tags intact.
Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and quality approval or rejection status. In case of an approved return, amount will be refunded or store credit may be provided to you (as the case may be). In case of exchange, the exchange item will be sent out to you.
3) RETURN OPTIONS
A. EXCHANGE: Once your return parcel is received via reverse pick-up or self-courier and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and the exchange product requested by customer will be sent out. The customer can also opt for a store credit to utilise for purchase.
NOTE : Exchange is allowed once per order, on the exchanged order refund shall not be applicable. However, store credit can be provided if necessary.
B. RETURNS: Following are the return/refund options the customer can chose from based on the payment method chosen by customer or what the customer prefers.
Option 1 : Store Credit ( Valid for COD & PAID ORDERS) : We provide a Credit note/Discount Code of the FULL AMOUNT which is valid for 3 months for your next purchase. Hence, customer can buy any other product available on the website against that store credit code within 3 months. Store Credit will be issued only after we receive back the product and validate the return.
Option 2 : Money back in PAID ORDERS - Debit card / Credit card transactions / Net Banking Refunds: The full money will be refunded to the source paid from, refund will reflect back to source within 5-10 bank working days from date of Momzjoy receiving back parcel and quality control team approving request.
Option 3 : Money back in CASH ON DELIVERY ORDERS: The full money will be refunded to your bank account. The refund should reflect within 5-10 bank working days from date of Momzjoy receiving back parcel and quality control team approving request.
NOTE : Although we work towards a Zero error policy, we take full responsibility of products received by you having a manufacturing defect. Hence, in such cases FULL REFUND including any shipping costs borne by customer will be refunded by Momzjoy.
Also note that in case we don't receive information from customer's end w.r.t return options for 7 days - we automatically provide store credit to the customer.
In order to request a return or write to us you can also click on the tab below. Please feel free to reach us for any queries/questions/feedbacks we will be more than happy to help you :)