1. Time Frame:
- You have 7 days from the date of delivery to return or exchange an item.
- Exchange is allowed once per order.
2. Condition of Items:
- Items must be unused, unwashed, and in the same condition as received.
- Items must have all tags attached and be in their original packaging.
- All included accessories, invoices, and freebies must be returned.
3. Non-Returnable Items:
- Items marked as Final Sale, Maternity Lingerie, Feeding Pillows, and Baby Products (due to hygiene norms) are not eligible for return/exchange.
- Products purchased on clearance sale cannot be returned or exchanged.
4. Right to Refuse Returns:
- We reserve the right to refuse returns if they do not meet our policy guidelines.

1. Request a Return/Exchange:
- Email us at contact@momzjoy.com within 7 days of delivery.
- Mention your *order number* and reason for return/exchange.
2. Pickup Instructions:
- For domestic orders, we will schedule a reverse pickup within 3-5 working days.
- If a reverse pickup is not possible, customers may self-ship the product to our warehouse. We recommend keeping proof of postage.
3. Inspection & Approval:
- Once we receive your return, our quality control team will inspect the item and notify you of approval or rejection.
4. Processing Time:
- Exchange: Once approved, your requested exchange product will be dispatched.
- Returns: If you choose to return instead of exchanging, you will receive store credit (valid for 1 year).
- Refunds: For prepaid orders, a refund will be processed within 5-10 business days.
- For COD orders, refunds will be credited to your bank account (minus Rs. 200 handling charges).