Returns & Exchange policy
At Momzjoy, we aim to make your shopping experience seamless. If you're not completely satisfied with your purchase, we’re here to assist you.
For any queries or assistance, please get in touch with us at
contact@momzjoy.com or
WhatsApp us at +91-9560516480.
Thank you for shopping with Momzjoy!
A. Orders Shipped to India
At Momzjoy, all our products are thoughtfully designed and made with care.
We follow a strict NO RETURN & NO EXCHANGE policy.
Important Notes:
- Once an order is placed, it cannot be returned or exchanged under any circumstances.
- We do not offer size exchanges after delivery.
- To ensure the perfect fit, customers are requested to share accurate size details at the time of placing the order.
- Based on the size details shared, we will make and dispatch the product accordingly.
B. Damaged, Defective, or Wrong Items:
- If you receive a damaged, defective, or incorrect item, please email us clear photos along with your order ID and barcode within 48 hours of delivery.
- In such genuine cases, we will review and assist with a replacement or resolution, subject to verification.
- Requests raised after 48 hours will not be accepted.
C. Luxe Collection:
- Luxe Collection items are made-to-order and are strictly non-returnable and non-exchangeable.
- Customers must carefully confirm measurements and order details before placing the order.
D. International Orders:
- International orders are non-returnable and non-exchangeable.
- Customers are responsible for any custom duties, import taxes, or local charges applicable in their country.
E. Cancellation Policy:
- Orders can be canceled within 24 hours of placing the order.
- Once the order is processed or production has started, cancellations are not permitted.
- For approved cancellations, only the eligible amount will be refunded.
- Any partial payment, advance amount, or processing charges are non-refundable.
- Approved refunds will be processed within 7–10 business days
F. Undelivered Products:
- If your order is not delivered within the expected timeframe, please notify us within 48 hours of the expected delivery date for assistance.
H. Payment & Shipping:
- Cash on Delivery (COD) is available only for domestic (India) orders.
- Prepaid orders are preferred and processed on priority.
- International shipping charges:
-$23 (₹2,000) for orders under $179 (₹15,000)
-$11 (₹1,000) for orders above $179 (₹15,000)
