Terms and Conditions
At Momzjoy.com , we aim to make your shopping experience as simple and secure as possible. Follow these simple steps to place an order:
1. Select the item you wish to purchase by clicking on the correct size and colour to add the item into the shopping cart.
2. Now, click “proceed to checkout” for delivery and payment options. Note: We cannot add garments or discount code to your order once it is placed. As the customer, it is your responsibility to ensure that all information provided regarding your address, personal details, delivery address and payment method are correct and accurate. If any of these details change you must notify our customer service team immediately at contact@Momzjoy.com .
If your parcel does not arrive within the expected time frame, kindly notify us within 15 working days as further delays affects our ability to trace the parcel.
We do our utmost to ensure that you do not feel the need to return any order. However, if you wish to request a return, you must do so within 7 days of your parcel arrival. To be eligible for a return, Momzjoy.com product must be unused and in the same condition that you received it in. It must also be in its original packaging. The original receipt or proof of purchase is required to complete the return request. Kindly email us your return request at firstname.lastname@example.org and ship the product to : 6/844 Mehrauli Main Bazaar , New Delhi-110030 . Note: Momzjoy.com does not cover returns costs. When returning your parcel, please make sure to obtain proof of postage (with tracking information), as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse. Once your return is received and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and quality approval or rejection status. In case of an approved return, full amount will be refunded to you.
In case of debit card / credit card transactions, the refund should reflect in your bank account within 2-3 working days. In case of Netbanking transactions, the refund should reflect in your account within 4-7 working days.
We do not accept any cancellation requests once the order is placed online.
All elements of the Momzjoy.com website, including images, technology, content and designs are protected by Momzjoy.com , a registered brand of Fresh Venturz LLP. Momzjoy.com images or garments should not be reproduced for onward customer sale, without consent from Fresh Venturz LLP. We will be happy to hear from you for any feedback/queries: Email us at contact@Momzjoy.com or call us on +91-9560516480 from 10.00 am to 5.00 pm. Momzjoy.com is part of Fresh Venturz LLP, registered in the India.
All the transactions on our website are through our payment gateway partner PayUmoney. PayUmoney is a reputed and trusted partner for all online transactions. All your card details are encrypted through the payment card data security standard. Also, your transaction information is stored only while the transaction is in process. Once the transaction is complete, your transaction information is deleted immediately from our database.
Momzjoy.com is committed to protecting the privacy of our site visitors and customers. On purchasing our products online, your personal information such as your name, address and email address are collected as a part of the buying and selling process. When you browse our store, we automatically receive your computers IP (Internet Protocol) address. With your permission we may communicate with you via emails to update you about our latest collection and offers. However, you have an opportunity to say ‘no’. Momzjoy.com respects your privacy.Information collected by us is used by authorized internal employees only to serve you better. We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties.
- Cookies (small text files put on your PC) are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
- Our secure server software encrypts information to ensure your transactions with us are private and protected as they travel over the Internet. All credit card transactions are either handled by an approved third party or on a secure server using a minimum of SSL/128-bit encryption
- When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such personal information is held on secure servers, and will be treated as fully confidential.
- As soon as your credit card payment has been verified, your card details are deleted from our database.
- To verify your credit card details with the bank or a third party verification agency
- To comply with legal processes such as a search warrant, subpoena or court order;
- To investigate reports of fraud or of users sending material using a false email address
You may be directed to other websites by clicking on certain links on our online store. Momzjoy.com is not responsible for the privacy of other sites and encourages you to read their privacy statements.
These terms of service and any separate agreements whereby we provide you services shall be governed by and constructed in accordance with the laws of: ADDRESS
We value you and would love to have you reach us at email@example.com for your order, feedback, or call us at +91-9560516480 from 10:00 am – 05:00 pm (Monday to Saturday)