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Terms and Conditions

MAKING A PURCHASE

At Momzjoy.com , we aim to make your shopping experience as simple and secure as possible. Follow these simple steps to place an order:

1. Select the item you wish to purchase by clicking on the correct size and colour to add the item into the shopping cart.

2. Now, click “proceed to checkout” for delivery and payment options. Note: We cannot add garments or discount code to your order once it is placed. As the customer, it is your responsibility to ensure that all information provided regarding your address, personal details, delivery address and payment method are correct and accurate. If any of these details change you must notify our customer service team immediately at contact@Momzjoy.com .

MISSING PARCELS

If your parcel does not arrive within the expected time frame, kindly notify us within 15 working days as further delays affects our ability to trace the parcel.

RETURNS POLICY

We do our utmost to ensure that you do not feel the need to return any order. However, if you wish to request a return, you must do so within 7 days of your parcel arrival. To be eligible for a return, Momzjoy.com product must be unused and in the same condition that you received it in. It must also be in its original packaging. The original receipt or proof of purchase is required to complete the return request. Kindly email us your return request at contact@momzjoy.com and ship the product to : 6/844 Mehrauli Main Bazaar , New Delhi-110030 . Note: Momzjoy.com does not cover returns costs. When returning your parcel, please make sure to obtain proof of postage (with tracking information), as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.  Once your return is received and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and quality approval or rejection status. In case of an approved return, full amount will be refunded to you.

In case of debit card / credit card transactions, the refund should reflect in your  bank account within 2-3 working days. In case of Netbanking transactions, the refund should reflect in your account within 4-7 working days.

CANCELLATION RIGHTS

We do not accept any cancellation requests once the order is placed online.

BRAND RIGHTS

All elements of the Momzjoy.com website, including images, technology, content and designs are protected by Momzjoy.com , a registered brand of Fresh Venturz LLP. Momzjoy.com images or garments should not be reproduced for onward customer sale, without consent from Fresh Venturz LLP. We will be happy to hear from you for any feedback/queries: Email us at contact@Momzjoy.com or call us on +91-9560516480 from 10.00 am to 5.00 pm. Momzjoy.com is part of Fresh Venturz LLP, registered in the India. 

PRIVACY AND SECURITY

Momzjoy.com takes its security and privacy policy seriously and hence we ensure that the information provided is always updated.

PAYMENT

All the transactions on our website are through our payment gateway partner PayUmoney. PayUmoney is a reputed and trusted partner for all online transactions. All your card details are encrypted through the payment card data security standard. Also, your transaction information is stored only while the transaction is in process. Once the transaction is complete, your transaction information is deleted immediately from our database.

PRIVACY

Momzjoy.com is committed to protecting the privacy of our site visitors and customers. On purchasing our products online, your personal information such as your name, address and email address are collected as a part of the buying and selling process. When you browse our store, we automatically receive your computers IP (Internet Protocol) address. With your permission we may communicate with you via emails to update you about our latest collection and offers. However, you have an opportunity to say ‘no’. Momzjoy.com respects your privacy.Information collected by us is used by authorized internal employees only to serve you better. We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties.

DATA PROTECTION
  • Cookies (small text files put on your PC) are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
  • Our secure server software encrypts information to ensure your transactions with us are private and protected as they travel over the Internet. All credit card transactions are either handled by an approved third party or on a secure server using a minimum of SSL/128-bit encryption
  • When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such personal information is held on secure servers, and will be treated as fully confidential.
  • As soon as your credit card payment has been verified, your card details are deleted from our database.
COOKIES
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie, which will save you time each time you re-visit Momzjoy.com , by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
SSL
Secure Sockets Layer, a protocol developed for transmitting private documents via the Internet. SSL uses a cryptographic system that uses two keys to encrypt data − a public key known to everyone and a private or secret key known only to the recipient of the message. Both Netscape Navigator and Internet Explorer support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers. By convention, URLs that require an SSL connection start with https: instead of http: Another protocol for transmitting data securely over the World Wide Web is Secure HTTP (S-HTTP). Whereas SSL creates a secure connection between a client and a server, over which any amount of data can be sent securely, S-HTTP is designed to transmit individual messages securely. SSL and S-HTTP, therefore, can be seen as complementary rather than competing technologies. DISCLOSURE OF PERSONAL INFORMATION We reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:
  • To verify your credit card details with the bank or a third party verification agency
  • To comply with legal processes such as a search warrant, subpoena or court order;
  • To investigate reports of fraud or of users sending material using a false email address
  • IDENTITY VERIFICATION FOR YOUR SECURITY To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
     
LINKS

You may be directed to other websites by clicking on certain links on our online store. Momzjoy.com is not responsible for the privacy of other sites and encourages you to read their privacy statements. 

GOVERNING LAW

These terms of service and any separate agreements whereby we provide you services shall be governed by and constructed in accordance with the laws of: ADDRESS

CONTACT INFORMATION

We value you and would love to have you reach us at contact@momzjoy.com for your order, feedback, or call us at +91-9560516480 from 10:00 am – 05:00 pm (Monday to Saturday)

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